As we previously know Microsoft upgrades are focused on the users’ ideas and needs, no difference this time around with the GP 18.4 Upgrade. Most of the feature focus on ease of use, client requirements, expanded functionality and enhance security and support.
This week we marked the 1 year anniversary of COVID-19 being recognized as a pandemic – a worldwide disruptive disease impacting human health, wellbeing resulting in much disruption to peoples lives. These disruptions have impacted all societies on earth; driving...
Juggling the multiple payment options as a retailer of any size, is no laughing matter! We all know that a long transaction time, makes for an unhappy customer experience. We also know, that managing all these options can be taxing for retail employees. The unhappy...
Studies have shown that 91% of ERP companies have sadly received in the range of 31 – 80% of the projected value they expected to receive when they implemented their ERP software. In this 2018 report from Panorama, 95% of ERP customers saw process and bottom line...
I was recently at a conference where the question was asked “What is your greatest resource?”. Service based organizations need to stay focused on the answer to this question in order to stay viable. The answer of course is “our people” and right now as we evaluate...
State and provincial governments are laying out plans for retailers to be able to reopen in the coming weeks. The owners of these retail operations are trying to figure out how to re-arrange their stores to accommodate the new “post covid” realities. As owners look...
In today’s blog, we will trace a mythical Pet Food Shop and offer practical and real-world advice to this business owner. In the middle of April, we are now far enough into the pandemic that the severity and the questions covered in today’s post are no longer...
The Covid-19 pandemic is an unprecedented time in history and as we watch the waves hitting our “economic pond” we see some surprising things, like Amazon hiring 100,000 new workers, and giving all of their workers a raise. With governments encouraging people to stay...
As I write this article, the reality of the impact of the Corona Virus on the North American economy isn’t yet fully known. To business owners who are paying attention to what government officials of different levels are saying, it could mean that large gatherings of...
As I write this article and reflect on the past and look to the future, I wear a pair of bifocals. I use my bifocals without even cognitive awareness – I just naturally focus on what I am looking at and then move my head intuitively to make sure I can see that object...
Few decisions for business owners cause more angst than IT software decisions. Many owners and senior leadership teams are confounded by the overvalued presentations of ‘technology”, that focus on everything but what every business executive needs to know – the value...
This growing trend in consumers is to value experience over material possessions. If brick and mortar stores weren’t under enough pressure from the online retail industry, now this growing sentiment amongst our customers is another challenge. The one difference here...
Recently I learned about a start-up company, willing to give you a cell phone in exchange for access to your online data (personal data excluded). The start-up in its testing phase was giving out 1000 phones per week — apparently many considered this to be a great...
The “Amazon Effect” has spilled out of the retail segment and is changing the demands of our customers and, given a little more time, will become the standard expectation. Warehouse managers are in a tough spot, stuck in between their own organizational expectations...
Another article addressing the future and the retail industry, ughh! We all have seen articles about change, technology, new trends, the need for a great customer experience. Change in retailing is everywhere, but practically what can you do to help your stores meet...
