Under pressure Without wanting to sound alarmist, it needs to be stated that the large animal veterinary industry in Canada is being buffeted a number of trends that are putting considerable pressure on your practice. These trends include: Changing government...
At any large animal veterinary clinic appointment scheduling is a fundamental, essential process. The key to refining this process is to enhance time management by fully automating it online. This, of course, requires sophisticated software. Enter SoftVet by...
The Mibusoft team are ardent supporters of the “Simple Business” philosophy—the process of reducing or eliminating operational chaos in pursuit of streamlined processes and decreased costs—and we are constantly seeking new ways to help businesses adhere to this practice.
Customer experience is growing increasingly important, and recent surveys show that competing businesses—should all else be equal between them and their competitor—will often win customers over based solely on the quality of their customer experience. One surefire way...
The Mibusoft team are vocal proponents of the Simple Business philosophy—the process of reducing or eliminating operational chaos in pursuit of streamlined processes and decreased costs—and we are constantly seeking new ways to help businesses...
Large animal veterinarians and clinic managers leverage Microsoft Dynamics BC 365 to provide the best possible care to livestock, monitor inventory, and foster a clear chain of communication within all levels of their practice. With an organized and integrated system...
ERP, or Enterprise Resource Planning, is a type of software which enables organizations to manage a full spectrum of day-to-day business operations--accounting, procurement, supply chain operations, product management, compliance and risk management--while...
For far too long, large animal vet clinics relied on ungainly systems for managing accounting, inventory, dispatches and a host of other fundamental clinic processes. These systems were fragmented and inefficient—and were costing vets money in innumerable subtle and...
Mibusoft is a value-added reseller (VAR)—a company that adds features or services to an existing product, then resells it as an integrated product or turnkey solution. Being a VAR is all about building partnerships—partnerships with companies that create the products...
This week we marked the 1 year anniversary of COVID-19 being recognized as a pandemic – a worldwide disruptive disease impacting human health, wellbeing resulting in much disruption to peoples lives. These disruptions have impacted all societies on earth; driving...
Juggling the multiple payment options as a retailer of any size, is no laughing matter! We all know that a long transaction time, makes for an unhappy customer experience. We also know, that managing all these options can be taxing for retail employees. The unhappy...
According to IBIS World research, the Veterinarian industry in North America had 50,248 US (2020) and Canada had 6,129 (2019) Veterinarian Service business’s operating in an environment of rapidly increasing competition. How will veterinarian businesses differentiate...
Studies have shown that 91% of ERP companies have sadly received in the range of 31 – 80% of the projected value they expected to receive when they implemented their ERP software. In this 2018 report from Panorama, 95% of ERP customers saw process and bottom line...
I was recently at a conference where the question was asked “What is your greatest resource?”. Service based organizations need to stay focused on the answer to this question in order to stay viable. The answer of course is “our people” and right now as we evaluate...
State and provincial governments are laying out plans for retailers to be able to reopen in the coming weeks. The owners of these retail operations are trying to figure out how to re-arrange their stores to accommodate the new “post covid” realities. As owners look...
In today’s blog, we will trace a mythical Pet Food Shop and offer practical and real-world advice to this business owner. In the middle of April, we are now far enough into the pandemic that the severity and the questions covered in today’s post are no longer...
The Covid-19 pandemic is an unprecedented time in history and as we watch the waves hitting our “economic pond” we see some surprising things, like Amazon hiring 100,000 new workers, and giving all of their workers a raise. With governments encouraging people to stay...
As I write this article, the reality of the impact of the Corona Virus on the North American economy isn’t yet fully known. To business owners who are paying attention to what government officials of different levels are saying, it could mean that large gatherings of...
As I write this article and reflect on the past and look to the future, I wear a pair of bifocals. I use my bifocals without even cognitive awareness – I just naturally focus on what I am looking at and then move my head intuitively to make sure I can see that object...
Few decisions for business owners cause more angst than IT software decisions. Many owners and senior leadership teams are confounded by the overvalued presentations of ‘technology”, that focus on everything but what every business executive needs to know – the value...
This growing trend in consumers is to value experience over material possessions. If brick and mortar stores weren’t under enough pressure from the online retail industry, now this growing sentiment amongst our customers is another challenge. The one difference here...
Recently I learned about a start-up company, willing to give you a cell phone in exchange for access to your online data (personal data excluded). The start-up in its testing phase was giving out 1000 phones per week — apparently many considered this to be a great...
The “Amazon Effect” has spilled out of the retail segment and is changing the demands of our customers and, given a little more time, will become the standard expectation. Warehouse managers are in a tough spot, stuck in between their own organizational expectations...
Another article addressing the future and the retail industry, ughh! We all have seen articles about change, technology, new trends, the need for a great customer experience. Change in retailing is everywhere, but practically what can you do to help your stores meet...
